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Responsibilities of service providers
Community care (more information)
All service providers must comply with certain agreed standards in the delivery of their services and how they treat the person you care for. They also have a responsibility to make sure that your family member knows what their rights are.Read more: Community Care Rights and Responsibilities
Aged care homes
If your family member is living in an aged care home, no matter which home they live in, their rights and responsibilities will remain the same. These are outlined in the Charter of Residents’ Rights and Responsibilities on the Department of Health and Ageing website.Common questions on this topic:
- Dad has always made decisions about his care, but lately I've been worried that he is not considering all the options. What can we do?
- Because I am the only one who doesn't have a partner my brothers and sister have expected me to give up work to look after Mum now she needs a full-time carer. They don't give me much help with Mum and sometimes criticise what I am doing. This is quite difficult for me.
- I'm finding it hard to cope with seeing Mum so frail and helpless. Is there someone I can talk to?
See more common questions on this topic | See all common questions