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Standards of home care services
All community care service providers have to meet consistent Australian Government standards in the quality and delivery of their services and in the way they treat you. The services that have to comply with community care standards include:
- Home and Community Care (HACC) Program (more information)
- Community Aged Care Packages (CACP) (more information)
- Extended Aged Care at Home (EACH) (more information), and
- Extended Aged Care at Home Dementia (EACHD) (more information) programs.
- National Respite for Carer Program (NRCP)
- access to the service is based on relative need
- you receive a well-managed, quality service
- you’re given information about the service you receive and are consulted about any changes to that service, and
- you receive a service that is planned to meet your individual needs.