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What happens if care needs aren't met?
Aged care homes can be accredited by the Aged Care Standards and Accreditation Agency (more information) for up to three years, but if there is a serious concern with the care, safety or wellbeing of residents, the accreditation period can be reduced, or revoked.
The agency will also refer serious matters to the Department of Health and Ageing for consideration. The department can take compliance action if it finds that standards of care, services and accommodation are not met by government subsidised aged care homes, or by approved providers (more information).
This involves issuing a series of notices, beginning with a Notice of Non-Compliance that outlines the action the provider is required to take.
A sanction (more information) may be imposed if the provider fails to remedy the situation. If there is immediate and severe risk to the health, safety or well-being of the residents, a sanction may be imposed immediately.
In serious cases, sanctions may be imposed which may result in the provider’s eligibility for funding being revoked.
The department writes to all residents and their representatives to advise them of a sanction. The name of a departmental officer and contact details will also be provided so that if there are any concerns by the resident or family member, these can be followed up.
Homes will be expected to have a meeting for residents and families. Representatives from the department also attend this meeting. The home will need to say what the concern is and how they will improve the areas of concern within a set timeframe. Both the home and the department will keep in contact with residents and let them know when the sanction is lifted.
The department has a sanction website which identifies the home, the sanction applied and the period of the sanction. If a home does have a sanction in place, this will be listed in the home's individual record through the Aged Care Home Finder.
Next step: Aged Care Home Finder
For further information on sanctions call the Aged Care Information Line 1800 500 853.
