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Help with aged care homes

How to find a home

Moving into an aged care home is a big step. The good news is that there are many sources of advice and information, including contact details of homes that might suit you.

When an Aged Care Assessment Team (ACAT or ACAS in Victoria) (more information) has assessed you as needing to enter an aged care home, Commonwealth Carelink Centres (more information) or ACATs can provide you with information about aged care homes in your area, and the types of services they offer.

You need to find a suitable aged care home that:


It’s a good idea to apply to several suitable homes available in the area in which you wish to live to make sure that you’re not dependent on finding a vacancy in only one or two homes. You can apply to as many aged care homes as you wish.

‘Suitable’ means homes that will meet your particular care needs, and that you choose because you would prefer to live in them. It might be because they are close to family and friends, or have a pleasant atmosphere, or a combination of factors that lead you to choose which particular homes to apply to.
Next step: Find an aged care home using the Aged Care Home Finder

How do I know if an aged care home is suitable for me?

Choose a home that meets your individual needs. If you are able to visit a number of homes, or if you or a carer or family member contacts some homes that might be suitable, feel free to ask as many questions as you need to help you decide if a home will meet your individual preferences and needs.

We have provided a checklist to help you choose questions to ask the management of the various homes you consider.
Read more: About the home suitability checklist

Particular health conditions

If you have a particular health condition, you should mention this when you contact a home. While homes must provide care as legislated under under the Aged Care Act 1997 Some homes specialise in looking after people with more specific needs, such as people with dementia.
Read more: About help with health conditions

Who runs aged care homes?

Australian Government funded aged care homes are run by businesses, charitable or other organisations that have the approval of the government to care for you. The government monitors the quality of care and the services provided.
Read more: About accreditation

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Aged Care Information
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This page was last updated on: 29 June 2011