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After your assessment
After your assessment you’ll be contacted by the Aged Care Assessment Team (ACAT, or ACAS in Victoria) (more information) in writing to let you know which services you’ve been approved for, and you’ll also be given contacts for service providers in your area who are able to help.
What can you do if you are not happy with the assessment?
If you’re unhappy with your assessment or the recommendations made by the ACAT, you should tell the person in charge of the team. In most cases, it works best if you, or the person representing you, talk through your concerns with the team members to sort out any problems.You can also lodge a formal appeal against the ACAT’s recommendations if you are not considered eligible to receive aged care services, such as a place in an aged care home or other care services that require an ACAT approval. You will receive a letter explaining how you, or the person acting on your behalf, can lodge an appeal.
Applying for reassessment
Unless you have entered an aged care home or other community based service you have been approved for, an assessment is only valid for 12 months – sometimes less if the ACAT specifies an earlier review. This way the ACAT can continue to ensure that your needs are being met appropriately over time.You or a family member can request an earlier reassessment if you believe:
- the ACAT assessment is incorrect, or
- your care needs have changed.
Common questions on this topic:
- How long does the ACAT appeal process take?
- Is there a cost associated with appealing against the ACAT assessment or their recommendations?
See all common questions
