Current location
You are here: need some help? > help using aged care australia > help with the community care service finderNeed some help?
Help with the community care service finder
The Community Care Service Finder lets you find organisations that can help you remain in your own home. The Community Care Service Finder contains information about more than 30,000 services. This page will help you find which of that huge number of services can help you the best.
Using the Community Care Service Finder usually involves the following steps:
Work out what services you want
There are a huge variety of different community care services available. Aged Care Australia provides you with a number of ways to find out which services may be best for you:- The Help Staying at Home section of the website. This section provides a wide range of information about the help that is available, including details of costs and processes for accessing services.
- A list of the types of services This section provides an easy to use list of the types of services listed in the Community Care Service Finder, including a description of each.
Search for services
Once you have determined which type of services you want to search for, visit the Community Care Service Finder page. You can access this page by following the links on the left-hand side of pages in the Help Staying at Home area. Once you are on the page you will need to enter the following:| Search by area | If you wish to find what services offer help to people in your area, enter the following information:
|
Or | Search by name | If you know the name of the organisation you are looking for (perhaps because you have heard about it from a friend), enter the name (or a part of it) here. |
| And | ||||
| Select service type | Select the service you want from the list. The website may then ask you to make another selection - this helps to show you the services that best meet your needs. | |||
| Then select 'Go' | ||||
The following image shows a user searching for general advocacy services in Curtin in Canberra:
Once you have searched you will see a list of services like the one in the following image:
The following table explains the information that is shown:
| Section | Description |
|---|---|
| You searched for | Displays a summary of what you searched for. If you don't get what you expect, check that what you searched for here.. |
| # to # of # matches | Tells you how many matches there were for your search and lets you know which matches are currently being displayed. |
| Results | Displays information about the services that matched your search. The following information is displayed for each result:
|
| Navigation | If there are more than 20 results for your search the system will only display the first 20 by default. You can use these links to view the other results, in groups of 20. |
View the details of services
Once you have decided which services to look at, select the name of the service. The website will display detailed information about the service as shown in the following image:
The following table explains the information that is shown:
| Section | Description |
|---|---|
| Contact details | Contains the address, phone, fax, email address and web address of the service. |
| Operating hours | Tells you when the organisation is open and/or accepts phone calls. |
| Description | Describes the services offered and the organisation itself. Read this before contacting the organisation to save time. |
| Services provided | Provides a summary of the types of services offered by the organisation. If you are unsure of what a particular type of service is, there is a link to a description of that service available. |