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What has happened?
Many people contact aged care services after something major has happened – for example, your parent could have had a stroke or a fall that meant they could no longer look after themselves.
No matter what has happened, your first step is to think calmly about whether you’re able to cope with looking after your older family member. Or, if you’re the person who needs care, think about whether you’re still able to manage daily living activities in your own home. If you feel you can manage by yourself, but you need some help, there is a wide range of services that can help you maintain your independence at home and in the community.
For information call 1800 200 422 during business hours or, for emergency respite support outside standard business hours, call 1800 059 059 or the website may be accessed at www9.health.gov.au/ccsd/. For older people with more complex needs or who feel they may need the service provided in an aged care home, an assessment by an Aged Care Assessment Team (ACAT or ACAS in Victoria) (more information) may be the best option. If you’re in hospital you can organise a meeting with an ACAT member through the hospital social worker, or contact your local ACAT directly. You’ll find that they’re often located at, or work in close association with hospitals. You can also arrange for an assessment in your home or elsewhere if you haven’t been admitted into hospital.
Read more: Help staying at home
Read more: Being assessed
Aged care homes
If you (or the person who cares for you) feel you need the services of an aged care home, then you need to see an Aged Care Assessment Team who can advise you on your options. They will meet to discuss and assess how well you can manage at home, talk through your options and help you access the services you require.Read more: Help with aged care homes