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Your rights
If you are receiving community care (more information) you have a right to:
- be treated with dignity and have your privacy respected
- be involved in developing a package of services that meets your needs, and
- access to information that will assist you to make an informed choice about available services.
- be given a written plan of the care you will receive
- exercise your preferred level of social independence
- access a fair complaints procedure, and
- have an advocate of your choice.
These rights apply to those receiving Community Aged Care Packages (more information), Extended Aged Care at Home (more information) and Extended Aged Care at Home Dementia (more information).
Read more: The Aged Care Act 1997
Here are a few more facts that are worth knowing:
- All service providers have a responsibility to make sure that you know what your rights are and you’re advised of any changes to the care you receive.
- Your consent is required before you have any new treatment.
- You can request referrals to other services if the ones you’re receiving don’t offer what you need.
Read more: Rights and responsibilities
Common questions on this topic:
- Do I have to let providers into my home if I don't want their service on the day they arrive?
- If I am not happy with the Australian Government-subsidised aged care services I receive, who do I notify?
- I feel like the home doesn't respect my rights. What can I do?
See more common questions on this topic | See all common questions
