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Common questions on Where to start

We have listed the most frequently asked questions in this category first. This should make it easier for you to find what you are looking for.

  ACAT assessments
  1. Do I need to consider residential aged care?
  2. How do I arrange for an ACAT assessment?
  3. How long will my ACAT assessment last?
  4. What if I'm not sure whether I need to move to an aged care home?
  5. What sorts of things do the ACAT people assess? What questions do they ask?

Access and eligibility
  1. Do I need to consider residential aged care?
  2. How do I know if I 'm eligible for any of these programs?
  3. I am not ready to go into care but I would like to find out more about what is involved in entering into aged care for future reference. Where would be the best place to obtain this sort of information?
  4. What if I'm not sure whether I need to move to an aged care home?

Active ageing
  1. I'm fit enough physically, but now that I have retired the days seem to drag on and I feel I am getting mentally sluggish.
  2. Why should I have an influenza vaccination every year?

Aged care homes
  1. Do I need to consider residential aged care?
  2. How do I find a home that provides for Aboriginal and Torres Strait Islander people?
  3. I am not ready to go into care but I would like to find out more about what is involved in entering into aged care for future reference. Where would be the best place to obtain this sort of information?
  4. My mother's dementia has become much worse recently and my father, who is her main carer, can no longer look after her. She has been assessed as needing high-level care in a home with facilities for people with dementia. But I don't know where to start and the situation is urgent. What can I do?
  5. What happens if I can't afford to pay my fees once I'm in an Aged Care home?

Allied health care, aids and equipment
  1. How would I know if the person I care for would benefit from allied health support?
  2. I live alone and am getting older. My stove is worn out and I need a new one, but I need help to understand the technology they talk about in the shops. Is there someone who can help me?
  3. Mum has had a walking frame for a few years now. It needs to have the brakes adjusted. How can I find out where to get the walking frame 'serviced'?
  4. We would like to get a special desk that can be adjusted to accommodate a wheelchair. Where can I find out about these?

Community care
  1. I am a Torres Strait Islander person and I have recently moved to a regional town in Queensland. Can I still get help through HACC or is it only for regional and remote areas?
  2. I live alone and am getting older. My stove is worn out and I need a new one, but I need help to understand the technology they talk about in the shops. Is there someone who can help me?

Cultural and identified needs
  1. How do I find a home that provides for Aboriginal and Torres Strait Islander people?
  2. I am a Torres Strait Islander person and I have recently moved to a regional town in Queensland. Can I still get help through HACC or is it only for regional and remote areas?

Culturally and linguistically diverse
  1. My mother is of a non-English speaking background and is having trouble getting the staff at the home to understand her needs and preferences. How can I help her?

Fees and costs
  1. What happens if I can't afford to pay my fees once I'm in an Aged Care home?
  2. Who has to pay for mum's Webster packs?
  3. Will I have to pay for a Home and Community Care service?

For carers
  1. What if my carer or I need a break?

Health conditions
  1. I have several chronic health problems, with quite complex medication. My medication is in a Webster pack, but I often drop pills or leave them in the pack by accident. What help can I get with this?
  2. Is incontinence more common in women or men?
  3. My mother's dementia has become much worse recently and my father, who is her main carer, can no longer look after her. She has been assessed as needing high-level care in a home with facilities for people with dementia. But I don't know where to start and the situation is urgent. What can I do?
  4. Where can I get more information about Falls Prevention?

High-level care
  1. My mother's dementia has become much worse recently and my father, who is her main carer, can no longer look after her. She has been assessed as needing high-level care in a home with facilities for people with dementia. But I don't know where to start and the situation is urgent. What can I do?

Home modifications and maintenance
  1. Mum uses a walking frame now. Is there help that I can get to make changes at home so she can move around more easily?

Medications
  1. I have several chronic health problems, with quite complex medication. My medication is in a Webster pack, but I often drop pills or leave them in the pack by accident. What help can I get with this?

Mental health
  1. I'm fit enough physically, but now that I have retired the days seem to drag on and I feel I am getting mentally sluggish.
  2. Where can I find more information about depression?

Short-term care
  1. How long does Transition Care last?
  2. The doctor says I am ready to leave hospital, but I'm not sure I'll be able cope at home immediately. What can I do?
  3. What if my carer or I need a break?

Standards and complaints
  1. I'm not confident of talking with people when it might be a difficult or complex conversation. Is there anyone who can support me if I have a concern about an aged care home?
  2. I feel like the home doesn't respect my rights. What can I do?
  3. The home has rung to say I need to buy a helmet for mum to wear as she is continually having falls. I don't know whether this is good practice or not - how can I get more information and find out if the home is doing the right thing?

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