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Help staying at home

Description of community care service types

Everyone is different and needs a different type of help to stay at home. As such, there are a wide range of community care services available. Because of this, finding the type of service that is right can be hard.

The descriptions on this page can help you find what types of community care there are and how they can help you. If you think a type of service is missing, or if you can not find the type of service you think you need in the list below, contact us.

Select a service type from the list below to view a description of what it does.

 

Accommodation - aged care home


Residential aged care is for older people who can no longer live at home. Australian Government-funded places are provided in aged care homes that are owned and operated by organisations who have the approval of the Australian Government to care for their residents. It is at the discretion of an aged care home whether they accept a person into that home as a resident.

This service has a number of service sub-types. These are listed below.

Pensioner Units
Res Accom - Independent Living Units
Res Accom - Serviced Units
Retirement Villages - Owner Occupied
Retirement Villages - Rented

Accommodation - supported accommodation


High-level care is the care which is provided for people who have been assessed by an ACAT, and need almost complete assistance with most daily living activities. It includes accommodation services such as meals, laundry and room cleaning, as well as personal care. Medical needs are managed by nursing staff. High-level care was previously known as ‘Nursing Home' care. See also specified care and services.

This service has a number of service sub-types. These are listed below.

Other - Accommodation - supported accommodation facility
Supported Accom - Host Family Supported
Supported Accom - Private Household

Accommodation - supported living


Low-level care is the care which is provided for people who have been assessed by an ACAT, and need accommodation services such as meals, laundry, room cleaning as well as additional help with personal care, with nursing care provided if required. See also specified care and services.

This service has a number of service sub-types. These are listed below.

Accommodation (not residential care)
Advocacy - Aged Care Home Resident
Advocacy - General
Other - Accommodation - domestic scale supported living facility
Supported Accom - Group Home

Allied health care


Allied health care services include a range of therapies offered by qualified practitioners, such as physiotherapy, occupational therapy, speech pathology and dental and optical services.

This service has a number of service sub-types. These are listed below.

Alternative Therapy
Audiology
Chiropractic
Day Therapy Centres
Dental
Diet / Nutrition
Diversional Therapy
Hydrotherapy
Occupational Therapy
Optometry
Osteopathy
Other - Allied health care
Physiotherapy
Podiatry
Prosthetics
Psychology
Social Work
Speech Pathology

Assessment Services


All assessment and re-assessment activities which are directly attributable to individual clients.

This service has a number of service sub-types. These are listed below.

Assessment - Aged Care
Assessment - HACC
Assessment - Veterans
Other - Assessment Services

Case management


Assistance received by a client from an agency who is responsible for the coordinated delivery of services from more than one agency to a client with complex care needs. For example, Community Options (COPs) and Linkages services, brokerage of services. Usually involves a formal agreement.

This service has a number of service sub-types. These are listed below.

Case Management - Aged
Case Management - Veterans
Other - Case management

Case planning, coordination and review


Activities which relate to the coordination, planning and delivery of services which are directly attributable to an individual client. Relates to less complex tasks usually restricted to a single agency.

This service has a number of service sub-types. These are listed below.

Care Coordination / Planning - Aged
Care Coordination / Planning - Veterans
Other - Case Coordination, Case Planning, Review

Centre based day care


Attendance/participation in structured group activities designed to develop, maintain or support the capacity for independent living and social interaction which are conducted in a centre-based setting. This also includes outings and day trips conducted by a day care centre.

This service has a number of service sub-types. These are listed below.

Centre Based Day Care - Aged
Centre Based Day Care - Dementia
Other - Centre based day care

Community care (EACH(D) and CACP)


Community Aged Care is the provision of care and support for people who want to stay independent and living at home for as long as possible. This includes Home and Community Care (HACC) services, Community Aged Care Packages (CACP) and short-term care services for carers.

This service has a number of service sub-types. These are listed below.

Community Aged Care Packages (CACP)
Extended Aged Care in the Home (EACH and EACH-D)
Other - Community Aged Care Packages

Counselling/support, information and advocacy


Assistance with understanding and managing situations, behaviours and relationships associated with the persons need for care and/or the caring role, including advocacy and the provision of advice, information and training. It includes dementia support and counseling and carer support and counselling, on a one-to-one basis. For example: Seniors Information Service.

This service has a number of service sub-types. These are listed below.

Advocacy - Aged Care Home Resident
Advocacy - Forms
Advocacy - Funeral Planning
Advocacy - General
Advocacy - Individual
Advocacy - Systemic
Counselling - Bereavement
Counselling - Crisis
Counselling - Family
Counselling - General
Counselling - Group/Supp Grps (not social support)
Counselling - Mediation
Counselling - Relationships
Health Promotion
Info & Advice - Counselling
Info & Advice - Financial
Info & Advice - Guardianship
Info & Advice - Legal
Info & Advice - Resource Centre
Info & Support - Behaviour Management
Other - Counselling/Support, Information and Advoc
Translation Service

Disability Services


Services available for people with a disability including both learning and physical disabilities

This service has a number of service sub-types. These are listed below.

Disability - Accquired Brain Injury Support
Disability - Employment Support
Disability - Living Skills Programs
Disability - Spinal Injury Support and Services
Disability - Sport/Recreation
Other - Disability Services

Domestic Assistance


Assistance with practical tasks at home, including help with cleaning, dishwashing, clothes washing and ironing, shopping and bill paying. In remote areas, Domestic Assistance may also include activities such as collection of firewood. An example includes, home help services.

This service has a number of service sub-types. These are listed below.

Domestic - Housework General (exc ironing/laundry)
Domestic - Ironing / Laundry
Domestic - Shopping/Banking (on behalf of client)
Other - Domestic Assistance

End-of-life (palliative) care


This is also known as palliative care which is care provided for people of all ages who have a life limiting illness, with little or no prospect of cure, and for whom the primary treatment goal is quality of life. Palliative care uses a holistic approach – managing pain and other symptoms, whilst also addressing the physical, emotional, cultural, social and spiritual needs of the person, their family and their carers. It focuses on 'living' well until death.

This service has a number of service sub-types. These are listed below.

Other - Palliative care facility
Palliative Care Counselling/Information/Support
Palliative Care Facility
Palliative Care In-Home

Hearing Services


Hearing services, including hearing assessment and hearing rehabilitation - provided by a qualified hearing service provider.

This service has a number of service sub-types. These are listed below.

Hearing - Assessment & Testing
Hearing - Equipment
Hearing - Support & Education
Other - Hearing Services

Home maintenance


Home maintenance is changes or repairs to a person's home to make it safer and easier for them to live in and/or care for someone else.

This service has a number of service sub-types. These are listed below.

Home Maintenance - Cleaning (Not covered under domestic assistance)
Home Maintenance - House
Home Maintenance - Lawns & Gardens
Home Maintenance - Rubbish Removal
Other - Home maintenance

Home modification


Home modifications are changes or additions to a person's house or local environment that allow them to live more comfortably, safely, and securely at home for as long as possible.

This service has a number of service sub-types. These are listed below.

Bathroom restoration/modification
Door Buzzers / Door opening device
Modifying kitchens
Other - Home modification
Rails
Ramps
Widening doorways

Laundry services


Laundry services include dry-cleaning, washing and ironing are provided, usually by a hospital or a separate laundry service.

This service has a number of service sub-types. These are listed below.

Linen Service
Other - Formal linen service

Meals


A service which provides meals which are prepared and delivered such as Meals-On-Wheels

This service has a number of service sub-types. These are listed below.

Meals delivered
Meals delivered - Other

Medical/health service


Service that provides health treatment, advice and support. For example: medical centre, hospital.

This service has a number of service sub-types. These are listed below.

Aboriginal Health Centre/Service
After Hours Medical/Health Services
Arthritis
Asthma Education
Audiometry (measurement of hearing)
Cancer
Community Health Centre/Service
Continence
Diabetes Education
Exercise Programs
Geriatric Medicine (aged persons)
Hospital - Day Surgery
Hospital - Private
Hospital - Public
Information on Health Conditions
Men's Health Centres / Services
Mental Health
Multi-purpose Health Centre/Service
Multiple Sclerosis
Parkinson's Disease
Physician - Cardiology (heart)
Physician - Endocrinology (glands, hormones)
Physician - Gastroenterology & Hepatology (gut, liver)
Physician - Immunology & Allergy (immune system)
Physician - Nephrology (kidneys)
Physician - Neurology (nervous system, brain)
Physician - Oncology (cancer, tumours)
Physician - Psychiatry
Physician - Rheumatology (joints, muscles, tissues)
Psycho-geriatric services
Radiology
Sexual Health Services
Thoracic Medicine - (lungs)
Vision Loss Support and Assessment
Women's Health Centre/Service

Nursing care


Professional care from a registered or enrolled nurse.

This service has a number of service sub-types. These are listed below.

Nurse - Respiratory
Nurse - Spinal
Nurse - Stomal
Nursing - Community General
Nursing - Continence
Nursing - Educator
Nursing - Private
Other - Nursing care

Other food services


Help with the preparation and cooking of meals in the client's home and the provision of advice on nutrition, storage or food preparation.

This service has a number of service sub-types. These are listed below.

Food - Delivery
Food - Meal Kitchens
Food - Parcels
Food - Vouchers
Meals - Preparation
Other - Other food services

Other service type


Type of service that cannot be classified elsewhere.

This service has a number of service sub-types. These are listed below.

Seniors' Specific Programs
Service Complaints
Volunteer Programs / Services

Personal care


Help with daily personal care, such as eating, bathing, toileting, dressing, grooming, getting in and out of bed, and moving about the house. In some cases, this may include medication monitoring.

This service has a number of service sub-types. These are listed below.

Bathing, Dressing & Grooming
Eating
Hairdressing (including visiting Hairdressers)
Medication
Mobility
Other - Personal care
Personal Care - Community Funded
Personal Care - Private
Toileting

Provision of goods and equipment


Loaning or purchasing of goods and equipment to assist the client to cope with a disabling condition and/or maintain their independence.

This service has a number of service sub-types. These are listed below.

Equipment - Advisory Services
Equipment - General - For in home support
Equipment - Medical (including dosset box)
Equipment - Mobility
Equipment - Personal Alarms
Equipment - Personal Care
Equipment - Sensory
Hire of goods
Other - Provision of goods and equipment
Sale of goods

Short-term (respite) care


Respite care is substitute care that can be arranged for planned breaks, regular weekly breaks, short holidays or for emergency situations such as family illness.

This service has a number of service sub-types. These are listed below.

Community funded
Other - Respite care
Overnight
Privately funded
Respite - Emergency
Respite - Holiday
Respite - Host Family
Respite - In Home
Respite - Info & Advice
Respite - Out of Home

Social Support


Assistance provided by a companion (paid worker or volunteer), either within the home environment or while accessing community services or facilities. Social support includes friendly visiting services, letter writing for the person, shopping and bill paying and banking (where the person is accompanied by the worker), and telephone-based monitoring services. For example: senior citizens centres.

This service has a number of service sub-types. These are listed below.

Other - Social Support
Shopping / Banking (client assisted)
Social - Community Integration / Liaison
Social - Home Visits
Social - Monitoring (Safety / Well being)
Social - Outings
Social - Recreational Activities
Social - Support Groups
Social - Support/Companionship (excl telephone)
Social - Telephone Support (not counselling)
Social - Visits (Aged Care Comm Visitors' Scheme)

Transport


Assistance with transportation either directly, for example a ride in a vehicle provided or driven by an agency worker or volunteer, or indirectly as with taxi vouchers or subsidies.

This service has a number of service sub-types. These are listed below.

Other - Transport
Transport - Accessibility / Modifications
Transport - Community
Transport - Disabled Parking Stickers
Transport - Financial Assist (excl Taxi subsidies)
Transport - Personal
Transport - Taxi Subsidies

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Stay informed  (more information)

Information in this Service finder has been collected by Commonwealth Respite and Carelink Centres.

You can contact your local Commonwealth Respite and Carelink Centre by calling 1800 052 222.

You can find out more about the Commonwealth Carelink program on the Commonwealth Respite and Carelink web-site.