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After your assessment
After your assessment you’ll be contacted by the Aged Care Assessment Team (ACAT, or ACAS in Victoria) (more information) in writing to let you know which services you’ve been approved for, the reason for their decision and you’ll also be given contacts for service providers in your area who are able to help.
What can you do if you are not happy with the assessment?
If you’re unhappy with your assessment or the recommendations made by the ACAT, you should tell the person in charge of the team. In most cases, it works best if you, or the person representing you, talk through your concerns with the team members to sort out any problems.Right of appeal
If you or any other person affected by this decision are not satisfied with the decision, you can write to the Secretary of the Department of Health and Ageing. You must write within 28 days of getting the approval letter and give the reasons why you think the decision should be changed.Applying for reassessment
Your approval will remain valid if you have been approved for high level care in an aged care home, (including respite care), or an EACH or EACHD package. More information is available on the Department of Health and Ageing website.You or a family member can request an earlier reassessment if you believe:
- the ACAT assessment is incorrect, or
- your care needs have changed.
Common questions on this topic:
- How long does the ACAT appeal process take?
- Is there a cost associated with appealing against the ACAT assessment or their recommendations?
See all common questions